FAQs

Why should I try Melanie Jean lashes?

Unlike traditional synthetic lashes, our plant fiber lashes are made with hemp or bamboo fiber, making them a more eco-friendly and sustainable alternative. Our plant fiber lashes guarantee a natural texture and delicate appearance for a subtle and beautiful way to enhance our customers' natural eye shapes.

Are Melanie Jean lashes heavy?

You will be surprised with our lashes lightweight quality due to their plant fiber material, making them flexible, comfortable, and soft to the touch. Plant fiber lashes are the most natural-looking lashes that are a convenient option for those who are new to falsies.

I'm a lash newbie, are these lashes too hard to apply?

We hear you and understand that this concern is the main hesitation from trying falsies. Melanie Jean includes a step by step guide to help you better apply these lashes. The card also includes a care guide to help you prolong the uses of your new lashes.

How many times can I wear my lashes?
By following the proper care guide provided with every purchase, our customers' can stretch the uses of their lashes up to 25x or more.

My lashes got wet, what do I do?
Don't worry, my lashes can hold their curl even after my waterproof test. Still, proper is required to boost the longevity of your lashes. All purchases come with maintenance instructions.

How do I prep and clean my lashes?
Please note that due to the lash material, maintenance requires a different method for cleaning purposes. Proper care steps are provided with every purchase.

Is my payment secure?
Payments are made via ACH network and are securely processed.

Do you accept returns?
All sales are final due to hygienic purposes.

For all other questions, feel free to contact us at mj@melaniejean.com.